Front office is the most important department in the hotel. It is an area where visitors arrive and first encounter a staff at a place of business. They will be the one will handle the requests of the guest. First impression is the last impression. They will be the one to entertain the guest needs.
Front office staff is a family owned company that prides itself on being the best by differentiating its phone answering service from the rest. With customized and personal detail, front office staff takes care of your callers. They provide exceptional care with a drive to deliver comfortable conversations, to represent your company in the best light possible.
The duties of the front office staff is they will be the one who greet the guest at all time in a friendly and helpful manner, and attempt to learn and use guest names at every opportunity. Upon check in, that the guest completes the registration form.
Develop detailed knowledge of the rooms, location facilities and types.
